Refund policy
If you’re not 100% satisfied, you can return your gear for free within 30 days of delivery. We aim to process refunds as soon as possible; however, the complete process can take up to 14 working days. Please note, during sales periods and promotional moments, the process might take up to 21 working days.
You can return all items within 30 days of delivery as long as they meet the following conditions:
- All gear must have been purchased online directly from Aslan Sports Store
- The original labels must be attached to the clothing.
- Accessories must be returned with all parts included in the original packaging.
- Shoes must be returned in the original shoe box.
- For health protection reasons, face masks, underwear and headphones may only be returned if defective.
- We cannot reimburse you if your gear has been damaged due to negligence, misuse or wear and tear.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at aslansports77@gmail.com. Please note that returns will need to be sent to the following address: PO BOX 6945, London, W1A 6US, unless your item/items were purchased via one of our Shopify partner suppliers. In this case we can arrange the return for you and contact us via Email address; Any return shipping costs will be charged to the customer.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at aslansports77@gmail.com. Any return shipping costs will be charged to the customer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us on ; 07599-134748 or Email; aslansports77@gmail.com